Return Policy
Here’s a unique, customer-friendly Return Policy tailored for your Shopify store eMax Toys — written in clear, trustworthy language that fits a modern online toy shop:
Return & Refund Policy
Last Updated: [Insert Date]
At eMax Toys, your happiness is our top priority!
We want every purchase to bring smiles, not stress — so if something isn’t quite right, we’re here to make it right.
1. Easy Returns
If you’re not completely satisfied with your order, you can request a return within 14 days of receiving your package.
To qualify for a return:
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The item must be unused, unopened, and in its original packaging.
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You must provide a valid proof of purchase or order number.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
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Opened or used toys.
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Clearance or final-sale items.
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Digital or downloadable products (if applicable).
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Items damaged due to misuse or improper handling.
3. Return Process
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Contact our support team at support@emaxtoys.com within 14 days of delivery.
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Provide your order details and reason for the return.
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Our team will guide you through the simple return process and provide the return address.
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Once your return is received and inspected, we’ll notify you about your refund status.
Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
4. Refunds
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Approved refunds will be issued to your original payment method within 5–10 business days after we receive your returned item.
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Shipping fees are non-refundable, except in cases of defective or wrongly shipped items.
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If your refund is delayed, please check with your bank or payment provider before contacting us again.
5. Exchanges
We only replace items that are defective, damaged, or sent in error.
If you need an exchange, email us at support@emaxtoys.com and we’ll make sure you get the right item quickly.
6. Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo or video of the product.
We’ll send a replacement or refund — no questions asked!
7. Cancellations
Orders can be canceled within 12 hours of placement if they haven’t been shipped yet.
Once shipped, cancellations will follow the standard return process.
8. Need Help?
Our team is always here to assist you!
📧 support@emaxtoys.com
🌐 www.emaxtoys.com
Would you like me to write a short, simplified version (2–3 lines) for your Shopify Returns Policy page or footer too? It’s great for keeping your site clean while linking to this full version.